Redressal of Grievance
Here are the steps a client can follow in case of grievance or feedback:
1. If you are not satisfied with our services and would like to lodge a complaint, we would request you to first talk to our representative / consultant from the Investment Advisers Department who is your point of contact. You can discuss with him / her, and be rest assured that your complaint will be resolved on best efforts within 15 working days.
2. You can also approach and write an email to Mr. Kuldeep Hegde, Principal Officer and Director, at kuldeep@qratewealth.in with complete details. Mr. Kuldeep Hegde will get in touch with you at the earliest and try to resolve your complaint as soon as possible..
3. You may also write a letter with your complaint and post it at the below mentioned address: 2nd Floor, No.9/36,201, Blooming Co-working space, Vaishnavi Sapphire Centre, Tumkur Road, Yeswanthpura, Bangalore, Karnataka, 560022
4. We will try to resolve your complaint within 15 to 30 working days. The first step is for us to be clear about the nature of your complaint, and to identify what we can do to resolve the issue. When we have finished our investigations into your complaint, we will be in touch to provide you with a full response to your complaint.
5. If your complaint is not resolved within a period of one month, you may lodge your complaint to the regulator – The Securities and Exchange Board of India (SEBI) at http://scores.gov.in/ or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330&pli=1 ‘SCORES’ is a centralized web-based complaints redress system launched by SEBI.
7. If your complaint is not resolved on SCORES portal, you can start the dispute resolution process through the ODR Portal. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD- 1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. The link for the platform is https://smartodr.in/login.
8. SEBI Contact Details – 7th Floor, 756-L, Anna Salai,
Chennai – 600002, Tamil Nadu
Tel. Board: +91-44- 28880222 / 28526686
Fax : +91-44 -28880333
E-mail : sebisro@sebi.gov.in
